Antispam policy


2open publicly announces its privacy policy, which combines the best e-mail marketing practices on the internet with respect for the privacy and integrity of its customers.
In compliance with its policy against unsolicited e-mails, 2open declares its intent to prevent any kind of spam practices. 2open emphasizes constant system monitoring to ensure that its customers always comply with the anti-spam policy and do not send large amounts of e-mails without the consent of recipients.
 
Every e-mail message sent via the 2open platform should contain a link (opt-out) so that the message recipient can unsubscribe from your contact list at any time. 
 
According to our Terms & Conditions, 2open constantly supervises customers' accounts in order to verify the appropriateness of uploaded data. Therefore, it is important that all customers who use 2open platform agree to only upload data that meets regulations. Purchased data or mailing lists cannot be used.
 
Any customer who uses the 2open platform for spamming will be immediately blocked, and the related accounts will be disabled with no refund of previously purchased credits.
 
Get to know more about 2open anti-spam practices:
  • Information policy: 2open seeks to explain to its customers and anyone who uses e-mail marketing all the issues related both to spam practices and to basic instructions meant to prevent SPAM from being sent.
  • Technological policy: 2open provides our customers with anti-spam tools in order to encourage them to deploy good e-mail marketing practices.
  • Punishment policy: 2open imposes contractual clauses that provide for the authorization to cancel the provided services to customers who violate this anti-spam policy.
Here are some practices adopted by 2open in accordance with its anti-spam commitment:
 
Clear Communication:
All customers need to declare on the 2open registration page how they created they e-mail list(s), how they intend to use the addresses, and that they are aware of 2open's anti-spam policy.
Moreover, the Terms & Use clause highlights that customers are only authorized to use the 2open platform for sending (opt in) e-mails. Selling/renting mailing lists is strictly prohibited.
 
Verification:
Our system automatically sends an "interest e-mail" confirmation to all of your new customers who receive e-mails from your company/institution. If, for example, a subscriber does not want to be part of your list, it means that he/she will not confirm this authorization.
If the subscriber decides to receive your e-mails, the subscriber will need to reaffirm interest by confirming the authorization. Therefore, the messages will only be sent to those who are in fact interested in receiving them.
 
Unsubscribe:
All e-mails sent via 2open should contain a link allowing recipients to unsubscribe from the list at any time ("opt-out") or a permanent exclusion link ("cancel").
In case there is no "unsubscribe" link in your e-mails, our personnel will block your e-mail campaign as well as your account.
 
Identification:
The information in your e-mail footer will be prepared for you in advance. The footer identifies your company as the responsible sender of the message content. From our side, we also recommend that return e-mail addresses be valid. The majority of your recipients will reply to your e-mails; therefore, you should use these responses to improve your future campaigns and to optimize your results.
 
Contact information:
All e-mails sent from 2open should contain contact information about your company/institution, including domain name and physical address. By registering on 2open, you declare that you have read and agreed to the Terms & Conditions found on the anti-spam policy page.
Violation of the anti-spam policy by user implies the blocking of the user's account and the immediate termination of services. If you suspect or know of any violation of the 2open anti-spam policy, please notify us immediately at: abuse@2open.it